At Renoxx Caregivers, we understand that every family’s journey is unique. For Consuela Harris, mother of Devine Coates, the road has included challenges, growth, and unwavering commitment — both from her as a parent and from the Renoxx team. Together, they’ve built a story of resilience and renewed trust.
A New Chapter After High School
Consuela first discovered Renoxx Caregivers during Devin’s transition out of high school. As part of the adult services process, she visited several provider options. What made Renoxx stand out?
“Because it was a home,” she shared. “Most of the other places were just houses. I didn’t want it to feel like just a transition. Renoxx felt like a home — a real place of comfort.”
This sense of environment and belonging made Renoxx the right fit for Devine at a critical time in his development.
Years of Commitment — and a Detour
Devine has been with Renoxx for six years through the DDA (Developmental Disabilities Administration) program. While his first two years went smoothly, a shift in placement to another location overwhelmed him, leading Consuela to take on the role of Devine’s full-time home caregiver.
Despite the challenge, Renoxx never gave up on Devine. In fact, the dedication of staff like Mr. Abu remained unwavering.
“Even after Devine attacked him once, Mr. Abu still came back,” said Consuela. “He gives me a break on weekends and takes Devine out — even though he works all week. He didn’t have to do that, but he did. That really meant a lot.”
That ongoing support and flexibility helped rebuild trust and allowed Devin to stay connected to Renoxx’s care ecosystem — even after stepping away from full-time programming.
Support That Feels Personal
Throughout her journey, Consuela has felt seen and supported by the staff — even when times were hard.
“Ms. Yvonne helps out when something happens, and there’s a tall woman — I wish I remembered her name — who always picks up the phone and calls me back. That means everything,” she explained. “Communication is so important. And if I can’t reach someone, I know I can email Mr. Law, and he always responds.”
The care extends beyond the weekdays, with several team members including Mr. Abu — stepping up on weekends to help provide Consuela with well-deserved breaks.
“After doing this seven days a week for six years, you need rest. Sundays are a blessing.”
Devin’s Progress and the Road Ahead
While Consuela has taken on the responsibility of documenting Devine’s care hours as a home caretaker, she continues to see signs of improvement.
“He’s calmer now. He used to have breakdowns and lash out — not anymore. Something happened that triggered him before, but even now, he doesn’t attack like he used to.”
Three Words to Describe Renoxx
When asked to describe her experience in just three words, Consuela thoughtfully responded:
“Grateful. Knowledge. Respect.”
These words speak to the appreciation she feels, the understanding she’s received, and the mutual respect that has defined her relationship with Renoxx staff over the years.
Advice for Other Families
Consuela has already recommended Renoxx to other families — and she encourages others to do their part to make the most of the services offered:
“If something goes wrong, speak up. Send that email. Make sure you’re heard. Communication matters.”
She also emphasized the importance of responsive systems, suggesting improvements for how hours are logged and how timely caregiver communication could be enhanced.
A Story of Persistence and Partnership
For the Coates family, Renoxx has provided more than just services — it has offered partnership, patience, and people who care deeply. Through highs and lows, the commitment remains strong.
Renoxx Caregivers is proud to walk alongside families like Consuela and Devin’s — supporting every chapter, every challenge, and every triumph.
If you or someone you know is seeking compassionate, community-driven care, visit www.renoxxcaregivers.com to learn more.